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The web page had the following on the web page, "Welcome to the Support Center." I viewed that the web site said " In order to streamline support requests and better serve you, we utilize a support ticket system." They also said " Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. Helpdesk software - powered by osTicket." The meta header had osTicket as the first search term. This keyword is followed by Customer support system and support ticket system which isn't as urgent as osTicket.